Digital Product Fulfilment Policy
Art Bundle · Digital Product Fulfilment Policy · Effective 19 August 2026
| Field | Value |
| Operator | Monosketch OÜ |
| Company number | 17578720 |
| Registered office | Maakri tn 19/1, Kesklinna linnaosa, Tallinn, Harju maakond, 10145, Estonia |
| Trading name / brand | Art Bundle |
| Website | https://art-bundle.com |
| Contact email | info@art-bundle.com |
| Support / complaints | info@art-bundle.com; Monday-Friday, 09:00-17:00 Tallinn time; contact-form requests are normally answered within 24 hours |
| Governing law | Laws of the Republic of Estonia, subject to mandatory consumer protections applicable in the consumer’s country of residence |
| Effective date | 19 August 2026 |
| Important: All fulfilment is digital. Credit-pack fulfilment is complete when credits are posted and usable in the Art Bundle account; image fulfilment is complete when the relevant file or access is made available. No physical shipping and no cash-equivalent stored value are involved. |
1. Scope & relationship with other policies
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
Most successful card transactions and credit postings should complete promptly after payment authorisation. Some orders may remain pending while payment confirmation, anti-fraud checks, account validation or technical synchronisation takes place. No physical shipment, courier service or postal delivery is involved.
2. What “digital product” & “fulfilment” mean
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
Most successful card transactions and credit postings should complete promptly after payment authorisation. Some orders may remain pending while payment confirmation, anti-fraud checks, account validation or technical synchronisation takes place. No physical shipment, courier service or postal delivery is involved.
3. General fulfilment model
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
Most successful card transactions and credit postings should complete promptly after payment authorisation. Some orders may remain pending while payment confirmation, anti-fraud checks, account validation or technical synchronisation takes place. No physical shipment, courier service or postal delivery is involved.
4. When fulfilment is complete
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
5. Typical timeframes
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
Most successful card transactions and credit postings should complete promptly after payment authorisation. Some orders may remain pending while payment confirmation, anti-fraud checks, account validation or technical synchronisation takes place. No physical shipment, courier service or postal delivery is involved.
- Keep account and contact details accurate enough for fulfilment and support.
- Do not use credits, payment methods or generated outputs in a way that violates law, this policy or the Terms and Conditions.
- Contact support promptly if a transaction, delivery event or account record appears incorrect.
6. Preconditions for delivery
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
Most successful card transactions and credit postings should complete promptly after payment authorisation. Some orders may remain pending while payment confirmation, anti-fraud checks, account validation or technical synchronisation takes place. No physical shipment, courier service or postal delivery is involved.
7. No physical shipping / no stored value
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
Most successful card transactions and credit postings should complete promptly after payment authorisation. Some orders may remain pending while payment confirmation, anti-fraud checks, account validation or technical synchronisation takes place. No physical shipment, courier service or postal delivery is involved.
8. Delayed, pending or failed fulfilment
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
9. User-side display / sync / access issues
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
Most successful card transactions and credit postings should complete promptly after payment authorisation. Some orders may remain pending while payment confirmation, anti-fraud checks, account validation or technical synchronisation takes place. No physical shipment, courier service or postal delivery is involved.
10. Manual review & risk controls
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
- Keep account and contact details accurate enough for fulfilment and support.
- Do not use credits, payment methods or generated outputs in a way that violates law, this policy or the Terms and Conditions.
- Contact support promptly if a transaction, delivery event or account record appears incorrect.
11. Evidence & fulfilment records
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
12. Incorrect account / duplicate / user-error scenarios
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience. Account credentials should not be shared, and support may request reasonable evidence of control before changing sensitive account settings or releasing transaction information.
Most successful card transactions and credit postings should complete promptly after payment authorisation. Some orders may remain pending while payment confirmation, anti-fraud checks, account validation or technical synchronisation takes place. No physical shipment, courier service or postal delivery is involved. Account credentials should not be shared, and support may request reasonable evidence of control before changing sensitive account settings or releasing transaction information.
13. Relationship to refunds / cancellations / chargebacks
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience. Refund decisions are based on transaction status, fulfilment evidence, the customer’s explanation and applicable mandatory rights; they are not used to penalise a customer for raising a legitimate complaint.
14. Support process
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience. Requests should be sent to info@art-bundle.com; normal support hours are Monday-Friday 09:00-17:00 Tallinn time.
15. Service changes / maintenance / force majeure
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
- Keep account and contact details accurate enough for fulfilment and support.
- Do not use credits, payment methods or generated outputs in a way that violates law, this policy or the Terms and Conditions.
- Contact support promptly if a transaction, delivery event or account record appears incorrect.
16. Children / age / authorised purchases
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience. The service is intended for persons aged 18 or older. A person who cannot form a binding contract or does not have authority to use the payment method must not make a purchase.
17. Updates
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience.
18. Contact
Fulfilment is electronic. For a credit pack, delivery is complete when the purchased credit quantity is successfully posted to the customer’s Art Bundle account and is available for generation. For a purchased or generated digital image, fulfilment is complete when the file or access mechanism is made available for viewing or download in the customer experience. Requests should be sent to info@art-bundle.com; normal support hours are Monday-Friday 09:00-17:00 Tallinn time.
19. Fulfilment scenario table
| Scenario | Typical treatment | Likely evidence | Next step |
| Credit pack paid and posted | Fulfilled when credits are usable in account | Payment confirmation + credit-ledger entry | User may begin generation |
| Payment authorised but credits not visible | Pending investigation / synchronisation | Payment status + account ledger + timestamps | Contact support; avoid duplicate purchase |
| Generated output cannot be opened/downloaded | Technical support / possible re-delivery | Generation event + access/download logs | Troubleshoot, re-enable access or apply refund policy |
| Duplicate order | Review whether both authorisations settled and both entitlements were posted | Order IDs + PSP status + ledger entries | Reverse duplicate where confirmed |
| Manual fraud review | Fulfilment temporarily held | Risk-review record + transaction status | Complete review, then fulfil, cancel or refund as appropriate |
20. What users should do before reporting non-delivery
- Confirm that you are signed into the same Art Bundle account used for the purchase.
- Check the order confirmation and current credit balance before placing the order again.
- Refresh the account once and sign out/in if the balance or download link appears stale.
- Keep the order reference, time, amount/currency and any on-screen error message.
- Send the information to info@art-bundle.com and allow support to check payment and fulfilment logs.
- Do not email passwords, full payment-card numbers or authentication codes. If support requests diagnostic material, redact unrelated personal data and provide only what is necessary to identify the failed order or generation event.
- If support confirms that payment succeeded but fulfilment failed, Art Bundle may manually credit the correct balance, restore access, re-deliver the file or apply the Refund Policy depending on the nature of the failure and the customer’s mandatory rights.
Art Bundle · Digital Product Fulfilment Policy · Effective 19 August 2026 · Published on the website; subject to update; the current published version governs.