Refund Policy
Art Bundle · Refund Policy · Effective 19 August 2026
| Field | Value |
| Operator | Monosketch OÜ |
| Company number | 17578720 |
| Registered office | Maakri tn 19/1, Kesklinna linnaosa, Tallinn, Harju maakond, 10145, Estonia |
| Trading name / brand | Art Bundle |
| Website | https://art-bundle.com |
| Contact email | info@art-bundle.com |
| Support / complaints | info@art-bundle.com; Monday-Friday, 09:00-17:00 Tallinn time; contact-form requests are normally answered within 24 hours |
| Governing law | Laws of the Republic of Estonia, subject to mandatory consumer protections applicable in the consumer’s country of residence |
| Effective date | 19 August 2026 |
| Important: Digital purchases are supplied electronically and may begin immediately. Refunds are available where required by law and may also be approved for non-delivery, material defects, duplicate/incorrect charges or unauthorised transactions. Approved refunds normally return to the original payment method. |
1. Introduction & scope
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
2. Company details & contact
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected. Requests should be sent to info@art-bundle.com; normal support hours are Monday-Friday 09:00-17:00 Tallinn time.
3. General position on digital-content refunds
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected. Refund decisions are based on transaction status, fulfilment evidence, the customer’s explanation and applicable mandatory rights; they are not used to penalise a customer for raising a legitimate complaint.
4. Transactions that may qualify
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
5. Transactions normally not eligible
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
- Keep account and contact details accurate enough for fulfilment and support.
- Do not use credits, payment methods or generated outputs in a way that violates law, this policy or the Terms and Conditions.
- Contact support promptly if a transaction, delivery event or account record appears incorrect.
6. Timing of requests
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
A refund request should normally be submitted within 14 days after the relevant transaction or discovery of the issue, whichever is later where mandatory law requires a longer period. Art Bundle normally acknowledges a complete request within 2 business days and aims to issue a decision within 5 business days after receiving the information reasonably needed to investigate.
7. Information we may request
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
8. Investigation process & service standards
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
9. Types of outcome
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
10. Delivery failure & technical defect
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
- Keep account and contact details accurate enough for fulfilment and support.
- Do not use credits, payment methods or generated outputs in a way that violates law, this policy or the Terms and Conditions.
- Contact support promptly if a transaction, delivery event or account record appears incorrect.
11. Duplicate, incorrect or misapplied charges
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
A refund request should normally be submitted within 14 days after the relevant transaction or discovery of the issue, whichever is later where mandatory law requires a longer period. Art Bundle normally acknowledges a complete request within 2 business days and aims to issue a decision within 5 business days after receiving the information reasonably needed to investigate.
12. Unauthorised transactions & fraud
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
A refund request should normally be submitted within 14 days after the relevant transaction or discovery of the issue, whichever is later where mandatory law requires a longer period. Art Bundle normally acknowledges a complete request within 2 business days and aims to issue a decision within 5 business days after receiving the information reasonably needed to investigate.
13. Relationship with chargebacks & disputes
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected. Customers are encouraged to contact Art Bundle first so the merchant can investigate quickly, but doing so does not waive any right to raise a card-scheme dispute with the issuing bank.
14. Effect of a refund on virtual currency / items / accounts
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected. Refund decisions are based on transaction status, fulfilment evidence, the customer’s explanation and applicable mandatory rights; they are not used to penalise a customer for raising a legitimate complaint.
A refund request should normally be submitted within 14 days after the relevant transaction or discovery of the issue, whichever is later where mandatory law requires a longer period. Art Bundle normally acknowledges a complete request within 2 business days and aims to issue a decision within 5 business days after receiving the information reasonably needed to investigate. Refund decisions are based on transaction status, fulfilment evidence, the customer’s explanation and applicable mandatory rights; they are not used to penalise a customer for raising a legitimate complaint.
15. Taxes, fees, currency & processing
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
- Keep account and contact details accurate enough for fulfilment and support.
- Do not use credits, payment methods or generated outputs in a way that violates law, this policy or the Terms and Conditions.
- Contact support promptly if a transaction, delivery event or account record appears incorrect.
16. Cancellation & statutory rights
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected. Nothing in this policy excludes or restricts rights that cannot lawfully be excluded under Estonian or other mandatory consumer law applicable to the customer.
17. Abuse & repetitive claims
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
18. Changes
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected.
19. Contact & escalation
Art Bundle supplies immediately accessible digital products and prepaid generation credits. The commercial refund position therefore focuses on failed delivery, material defects, duplicate or incorrect charges, unauthorised transactions and other cases where the purchase was not supplied as agreed. A change of mind after digital performance has begun does not automatically create a refund right, but mandatory consumer rights remain unaffected. Requests should be sent to info@art-bundle.com; normal support hours are Monday-Friday 09:00-17:00 Tallinn time.
20. Refund-stage table
| Stage | Focus | Indicative timing | Output |
| 1. Receipt | Check request, account and transaction reference | Within 2 business days | Acknowledgement or request for missing information |
| 2. Investigation | Review payment status, entitlement ledger, generation/download evidence and user explanation | Usually within 5 business days after complete information | Eligibility assessment |
| 3. Decision | Apply policy and mandatory consumer rights | Normally by end of investigation | Approve, partially approve, replace/restore, or decline with reason |
| 4. Refund release | Return approved amount to original payment method | Usually within 2 business days after approval | Merchant refund instruction |
| 5. Bank posting | Issuer/payment provider credits customer | Commonly 5-10 business days | Funds visible to customer; timing controlled by financial institutions |
21. Operational Review Flow
- Send the request to info@art-bundle.com with the account email, order reference, date, amount/currency and a concise description of the issue.
- If the issue is missing credits or a missing file, do not place repeated replacement orders until support has checked the first order.
- Art Bundle checks payment status and fulfilment evidence and may request screenshots or device/browser details where relevant.
- Where the issue can be corrected quickly, Art Bundle may restore credits, re-enable access or re-deliver the file instead of refunding, unless the customer is entitled to a refund.
- If a refund is approved, unused refunded credits are reversed and the amount is sent to the original payment method.
- If the customer disputes a card transaction with the issuing bank, Art Bundle may provide relevant transaction and fulfilment evidence to the payment provider while respecting the customer’s scheme rights.
Art Bundle · Refund Policy · Effective 19 August 2026 · Published on the website; subject to update; the current published version governs.